Terms and Conditions

Terms & Conditions

Last Updated: 21 August 2026

Welcome to Hridaya. These Terms & Conditions govern your access to and use of the Hridaya website, including the purchase of jewellery, sarees, accessories, and other products available through our online store.

By accessing or using our website, placing an order, or purchasing any product from Hridaya, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

1. About Hridaya

Hridaya is an online lifestyle and fashion store offering jewellery, sarees, fashion accessories, and related products.

Throughout these Terms & Conditions, “Hridaya,” “we,” “us,” or “our” refers to the business operating the Hridaya website, while “you,” “customer,” or “user” refers to any person accessing the website or purchasing products from us.

2. Website Usage

You agree to use the Hridaya website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our systems.

  • Copy, reproduce, modify, or distribute website content without permission.

  • Interfere with the operation or security of the website.

  • Use automated systems to scrape, copy, or collect website information without our permission.

  • Provide false, misleading, or inaccurate information while placing an order or creating an account.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Products

Hridaya offers jewellery, sarees, accessories, and other fashion and lifestyle products.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, colours, measurements, and other information displayed on the website are accurate.

However, minor variations may occur due to:

  • Lighting and photography conditions.

  • Screen and device settings.

  • Manufacturing or handmade variations.

  • Fabric characteristics.

  • Product finishing.

  • Natural variations in certain materials.

Such minor variations will not necessarily be considered product defects.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment is completed.

If a product becomes unavailable after an order is placed, Hridaya may contact you regarding an alternative product, cancellation, or refund, as applicable.

5. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may include applicable taxes as specified on the website.

Hridaya reserves the right to change product prices, offers, discounts, and promotional pricing at any time.

However, once an order has been successfully confirmed, the applicable price will generally be the price displayed at the time of order confirmation, except where the order is affected by an obvious pricing, technical, or system error.

6. Offers and Promotional Codes

From time to time, Hridaya may offer promotional discounts, coupon codes, special offers, or other promotional benefits.

Promotional offers may have specific terms, including:

  • Validity period.

  • Minimum purchase requirements.

  • Product or collection restrictions.

  • Customer eligibility.

  • One-time usage restrictions.

  • Non-combinability with other offers.

Unless specifically stated otherwise, promotional offers cannot be exchanged for cash.

Hridaya reserves the right to withdraw or modify promotional offers where necessary.

7. Account Registration

Certain features of the website may require you to create an account.

You are responsible for:

  • Providing accurate information.

  • Maintaining the confidentiality of your login credentials.

  • Keeping your account information updated.

  • Informing us if you believe your account has been accessed without authorization.

You are responsible for activities carried out through your account unless caused by circumstances beyond your reasonable control.

8. Order Placement

When you place an order through the Hridaya website, you are making an offer to purchase the selected products.

An order is considered accepted only after Hridaya has successfully processed and confirmed the order.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability.

  • Incorrect product or pricing information.

  • Payment-related issues.

  • Suspected fraudulent activity.

  • Incorrect or incomplete customer information.

  • Delivery restrictions.

  • Technical or system errors.

  • Violation of these Terms & Conditions.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund process.

9. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other communication channels provided by Hridaya.

Customers should verify the order details, including:

  • Product.

  • Quantity.

  • Size or variant.

  • Delivery address.

  • Contact number.

  • Price.

  • Payment details.

If you identify an error, please contact our customer support team as soon as possible.

10. Payment

Hridaya may provide multiple payment methods through authorized payment service providers.

Payment information may be processed securely through third-party payment gateways.

Hridaya does not normally store complete card, banking, or payment credentials on its own systems.

An order will be processed only after successful payment authorization, where applicable.

11. Shipping and Delivery

Hridaya delivers products to eligible locations within the serviceable areas supported by our logistics partners.

Delivery timelines displayed on the website are estimates and may vary depending on:

  • Delivery location.

  • Courier availability.

  • Weather conditions.

  • Public holidays.

  • Natural events.

  • Logistics disruptions.

  • Incorrect or incomplete address information.

  • Other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

12. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, Hridaya cannot guarantee delivery on a specific date unless expressly stated.

If a shipment is delayed, customers may contact our customer support team using the contact details provided on the website.

13. Delivery Inspection

Customers are advised to inspect the package and product immediately after delivery.

If you receive:

  • A damaged product.

  • A wrong product.

  • A missing product.

  • A product with visible defects.

please contact Hridaya within the applicable period specified in our Return & Refund Policy.

Photographs or videos of the package and product may be requested to help us investigate the issue.

14. Returns and Exchanges

Returns and exchanges are subject to Hridaya's Return & Refund Policy.

Depending on the product category, certain products may:

  • Be eligible for return.

  • Be eligible for exchange.

  • Be eligible only for replacement.

  • Be non-returnable.

Products must generally be returned in their original condition, with original packaging, tags, accessories, and accompanying materials where applicable.

Products that have been worn, altered, damaged, washed, used, or otherwise mishandled may not qualify for return or exchange.

15. Jewellery-Specific Conditions

Jewellery products may require special care.

Natural wear, scratches, colour changes, tarnishing, oxidation, or damage resulting from improper handling may not be considered manufacturing defects.

Customers should follow the care instructions provided with the product.

Unless specifically stated on the product page, Hridaya does not guarantee that jewellery will remain in its original condition indefinitely.

For silver and other jewellery products, exposure to moisture, chemicals, perfumes, cosmetics, sweat, and environmental conditions may affect the appearance of the product over time.

16. Saree-Specific Conditions

Sarees may have minor variations in colour, weave, texture, embroidery, print, or finishing.

Such variations may occur due to the nature of the fabric, manufacturing process, photography, or screen settings.

Customers should review the product description, measurements, fabric details, and care instructions before purchasing.

Sarees that have been used, washed, altered, stitched, or damaged may not qualify for return or exchange.

17. Accessories

Accessories may vary slightly in colour, finish, size, or appearance depending on the product and manufacturing process.

Products must be handled according to the care instructions provided.

Used, damaged, altered, or improperly handled accessories may not qualify for return or exchange.

18. Refunds

Where a refund is approved, the refund will be processed according to Hridaya's applicable Return & Refund Policy.

The time taken for the refund to reflect in the customer's account may depend on the payment method, bank, payment gateway, or financial institution.

Shipping charges, convenience fees, or other applicable charges may be non-refundable where specified in the Return & Refund Policy.

19. Cancellation

Customers may request cancellation of an order before it has been processed or dispatched, subject to Hridaya's cancellation policy.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is accepted after payment, the applicable refund will be processed according to our refund policy.

20. Intellectual Property

All content available on the Hridaya website, including:

  • Logos.

  • Brand names.

  • Product photographs.

  • Videos.

  • Graphics.

  • Designs.

  • Text.

  • Product descriptions.

  • Website layouts.

  • Software.

  • Marketing materials.

is owned by or licensed to Hridaya and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

21. Customer Reviews and User Content

If you submit reviews, photographs, videos, comments, testimonials, or other content to Hridaya, you confirm that:

  • You have the right to submit the content.

  • The content does not violate any third-party rights.

  • The content is not unlawful, abusive, misleading, or defamatory.

By submitting content, you grant Hridaya permission to use, reproduce, display, and publish that content for legitimate business, marketing, promotional, or website purposes, subject to applicable law.

22. Third-Party Services

The Hridaya website may use third-party services such as:

  • Payment gateways.

  • Logistics and courier services.

  • Analytics services.

  • Marketing platforms.

  • Communication services.

  • Social media platforms.

  • Technology and hosting providers.

Third-party services may have their own terms and privacy policies.

Hridaya is not responsible for the independent policies, availability, or operation of third-party platforms.

23. Fraud Prevention

Hridaya reserves the right to verify orders and customer information to prevent fraudulent or unauthorized transactions.

We may cancel or restrict an order if we identify suspicious activity, unusual purchasing patterns, payment irregularities, or other indications of potential fraud.

24. Limitation of Liability

To the extent permitted by applicable law, Hridaya will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

25. Force Majeure

Hridaya will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, strikes, transportation disruptions, internet or technology failures, or other unforeseen events.

26. Privacy

Your use of the Hridaya website is also subject to our Privacy Policy.

We may collect and process personal information necessary to provide services such as order processing, payment, delivery, customer support, marketing communications, and website functionality.

Please refer to our Privacy Policy for more information about how your information is handled.

27. Changes to These Terms

Hridaya may update these Terms & Conditions from time to time to reflect changes in our business, products, services, technology, or applicable laws.

The updated version will be published on this page with the revised "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

28. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to the use of the Hridaya website or purchase of products shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the registered/business location of Hridaya, subject to applicable law.

29. Customer Support

For questions regarding orders, products, returns, payments, shipping, or these Terms & Conditions, customers may contact Hridaya through the customer support channels provided on our website.

Hridaya
Email: support@hridayacollection.com

30. Acceptance

By accessing the Hridaya website, creating an account, placing an order, or purchasing any product, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Thank you for shopping with Hridaya.